The advent of advanced AI systems has introduced a new paradigm, enabling companies to proactively anticipate and fulfil ...

England Lawn Tennis Club’s decision to replace Wimbledon’s human line judges with AI fundamentally changes the customer ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer ...

Digging into the mind of the consumer to understand what’s most important to them going forward. What will resonate? What ...

Devender Kumar leads revenue generation, customer engagement, and technology initiatives at Angel One. In this interview, he ...

In a world where customer expectations are constantly evolving, businesses need advanced strategies to connect meaningfully ...

The automotive industry might not seem like a place to find a trailblazing entrepreneur reshaping how businesses interact ...

The advent of real-time streaming is transforming real-time generative AI (gen AI) outputs, changing the mechanics behind ...

With her strong academic background in bioinformatics, fused with notable corporate achievements, she has skillfully ...

The business case for AI agents. With consumption-based pricing, AI agents offer cost-effective solutions for enhancing ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end ...