The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer ...

New research from Five9 highlights the delicate balance companies must strike between automated solutions and human ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

A new software stack for generative AI will prepare organizations for the challenges of moving from AI pilots to AI in ...

TELUS International Philippines has officially rebranded to TELUS Digital Philippines reflecting the company’s commitment to ...

AWS has announced Amazon Connect, a generative AI to enhance end-to-end customer service. Takeaway Points AWS announced ...

U.S. entertainment and media decision makers are most likely to implement generative AI versus other AI technologies, per ...

With her strong academic background in bioinformatics, fused with notable corporate achievements, she has skillfully ...

Mayank Choubey illustrates how real-time responsiveness, security, and personalization blend to create seamless, intuitive, ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...