The best customer support software will ... various client interactions and information shared via B2B customer support software. One such way is that the three-legged approach to customer experience ...

However, many companies fail to deliver excellent customer experience. Yet, poor customer experience drives brand switching—typically a key reason for three quarters of lost customers. And most ...

A united front Putting the customer at the heart of your strategy also means addressing points of friction wherever you can and ensuring back office systems are equally unified to give customers a ...

Looking for a customer-focused company? Try the lists of best places ... external customer experience as it uses leading technology to provide connected solutions for its B2B clients.

The key trends impacting the business buyer relationship and the ways in which you can build these into your strategy.

Every step in a B2B buyer’s journey (Awareness, Consideration, Purchase, Retention, Advocacy) has been fundamentally transformed due to the rise of ecommerce, digital technologies, customer ...

Nowadays, many B2B events include social media stars in their guest lineups. B2C companies can use these B2B tactics to engage attendees and create a more interactive and immersive experience.

Especially in the retail and wholesale sectors, where large companies operate ... an interactive customer experience. In terms of gross merchandise volume (GMV), B2B e-commerce in Asia ranks ...