The Chief Executive Officer (CEO) of Metro Edge Technologies, the West Africa premier partner for Exotel, Kingsley Bennett, ...

Graphic 1: Face to face rep activity is starting ... and feeding that insight into their customer engagement strategy. That customer engagement strategy is likely to be a hybrid model in the ...

Traditional customer engagement is largely reactive, responding to customer inquiries and issues as they arise. However, in the digital age, businesses have the tools to anticipate customer needs ...

"Moving from scheduled to on-demand marketing leads to higher engagement—and engaged prospects will self-accelerate through your funnel." Moreover, personalization is a priority at Netflix. "No two ...