In the pharmaceutical industry, improving the customer experience has become the goal, but it's time to look at it in a new ...

High profile vendors are headed towards fully automating the customer service experience. Time to think about what experience ...

In most cases, these data management ... its products and services,” says Solomon. New digital tools are revolutionizing the way companies understand, measure and manage the customer experience.

Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced that ...