Google's release of Customer Engagement Suite with Google AI signals a strategic step to strengthen its position in the ...
If you buy through a BGR link, we may earn an affiliate commission, helping support our expert product labs. This is the second time in a matter of just a few weeks we’re back writing about how ...
With Avaya software running on Google Chromebooks, agents and supervisor location is a non-issue. Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, ...