Because many businesses focus on fixing issues when complaints happen. But there's a lot of effort—and angst—that precedes an actual complaint. Your customer has to care intensely to invest the energy ...

We all have tales about feeling frustrated as unhappy customers, and the question for me is how to go beyond whining and moaning – and then defecting to another vendor – to offering advice to ...

Over the many years of writing this column, I’ve listened to thousands of complaints about customer service from readers believing they had not received what they had paid for. Most were acting ...

Call me crazy, but I thought the point of online pickup orders at stores was so you could wait in your car and have workers ...

[iStockphoto] The number of customers who would vouch for their banks to other individuals is dropping, data from Kenya Bankers Association (KBA) shows. This puts more pressure on financial ...

“There’s a lot of unhappy customers out there just in regards to the approach that VMware-Broadcom has taken,” said Kavanaugh, WWT’s CEO and channel stalwart in an interview with CRN.