The Ultimate Guide to Training for Customer Service & Support
2024年4月17日 · An example of customer service phone training includes setting up a series of role-play scenarios where one person is a customer with a problem, and the other is a …
10 Telephone skills training courses - SafetyCulture
Check out our list of telephone skills training courses for call center and customer service employees. Boost skills in communication, etiquette, and more!
Customer Service Online Training Courses | LinkedIn Learning ...
2023年6月13日 · Learn about best practices and techniques for delivering excellent customer service—and, in turn, building customer loyalty, retention, and referrals—in any industry or …
Telephone Customer Service Training Course | Business ...
This telephone customer service training covers the ins and outs of delivering exceptional service over the phone. Taught in an interactive workshop format, the course addresses such topics …
21 Best Customer Service Training Programs - teambuilding.com
2023年12月12日 · Telephone Customers Service is great for businesses that rely on the telephone to connect with customers. The customer service training classes will cover how to …
Providing Telephone Customer Service - EVERYONE - Skillsoft
In this course, you'll learn basic etiquette tips for answering, managing, and ending client service (CS) calls. You'll also learn how to make a good impression by listening, using questions to …
Customer Care Skills and Telephone Etiquette - Alison
This course explains how to provide great customer care service over the phone. We outline ‘defusing’ techniques and customer management practices to help you build a good rapport …