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  1. (PDF) Consumer Satisfaction Theories: A Critical Review

  2. (PDF) A Review of Feedback Models and Theories: Descriptions ...

  3. Measuring Customer Feedback, Response and Satisfaction

  4. Consumer Satisfaction Theories: A Critical Review - Academia.edu

  5. The classification of online consumer reviews: A systematic …

  6. Customer experience: a systematic literature review and …

  7. Theoretical rigor of customer experience scales: a systematic review