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  1. (PDF) Consumer Satisfaction Theories: A Critical Review

  2. Consumer Satisfaction Theories: A Critical Review - Academia.edu

  3. Measuring Customer Feedback, Response and Satisfaction

  4. (PDF) A Review of Feedback Models and Theories: Descriptions ...

  5. A systematic review and meta-analysis: the effect of feedback

  6. Customer experience: a systematic literature review and …

  7. Theory and practice of customer-related improvements: a …

  8. Customer experience: fundamental premises and implications for …

  9. The Influence of Online Ratings and Reviews in Consumer

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